Please click this link for certificate request: https://hkexpress-eform.tpapac.io
To request for a certificate, please follow the steps below:
The certificate will be sent to your email address provided at the time of booking.
Yes, HK Express partners with AXA General Insurance Hong Kong limited (“AXA”) to offer you comprehensive travel protection. You can insure yourself with “HK Express Travel Insurance” via one of the following channels below:
For details, please visit our “HK Express Travel Insurance”.
Policy is non-editable and premium is non-refundable after the policy is issued.
For inquiries regarding your flight cancellation and reschedule, please contact HK Express Customer Connect.
For inquiries regarding to your insurance policy purchased on or after 22 February 2024, please contact AXA Customer Service:
Email: axa.gi.hke@axa.com.hk
Hotline: (852) 2894 4673
Operating Hours: 9:00am to 5:30pm from Monday to Friday, except public holidays
For insurance policies purchased before 22 February 2024, please contact Chubb Customer Service:
Email: HKEtravel.hk@chubb.com
Hotline: (852) 3191 6638
Operating Hours: 9:00am to 5:30pm from Monday to Friday, except public holidays
Applicable to insurance policyholders who purchased on or after 22 February 2024
In the event of a claim, the policyholder should:
(a) advise AXA within 31 days of the scheduled journey end date.
(b) submit the claim form to AXA with all documents, information and evidence required or submit claims via the Emma by AXA app.
Note: Emma by AXA app is available for claim submission from the applicant only.
Applicable to insurance policyholders who purchased before 22 February 2024
Please contact Chubb Customer Service for assistance.
Applicable to insurance policyholders who purchased on or after 22 February 2024
If you need any urgent support during your trip, please contact the 24-Hour Worldwide Emergency Assistance Hotline Service at (852) 2861 9285.
For claims related enquiries, please contact AXA customer service at (852) 2894 4673 (9:00am to 5:30pm Monday to Friday, except public holidays) or email axa.gi.hke@axa.com.hk.
For MyDoc Health Passport related enquiries, please contact MyDoc Supporting Service at (852) 2592 5321 (Monday to Friday : 8:30am to 5:00pm, Saturdays: 8:30am to 1:00pm, except Sundays and public holidays) or email support@my-doc.com.
Applicable to insurance policyholders who purchased before 22 February 2024
Please contact Chubb Customer Service for assistance.
If you flight is affected, we will inform you immediately via email or SMS when there are schedule changes on your flights. You may also check Important Travel Notice on our website.
We advised you to check the latest flight information or flight status on Hong Kong International Airport's website before you head to the airport.
U-First offers you Priority Check-in and Express Boarding services, which will speed you through the queues and save your time!
You may find the terms and conditions of U-First at the bottom of this page.
HK Express is a low-fare airline and does not provide inflight entertainment. This is done to save weight and subsequently fuel, which allows us to pass these savings onto our Customers. We do however, have an inflight magazine to keep you entertained. U.explore magazine covers all the lifestyle topics you love, such as – travel, leisure, shopping, food, people...allowing you to explore more whilst enroute to your hard earned holiday.
You may find our U.explore online here.
We currently fly to exciting destinations in Japan, Cambodia, Korea and more, you may find them on our "Route Map".
We plan to bring our low fares and friendly service to many destinations throughout Asia. Please stay tuned for the latest information, and let us know if you have a suggestion!
At this moment, you may only redeem Asia Miles on our flights. Please click here for more details.