Travel Light with Our Baggage Delivery Service!
Tired of lugging around heavy suitcases? HK Express has partnered with SF Express to provide a hassle-free Airport Baggage Delivery Service. Whether you're a busy business traveller or a family eager to start your adventure upon arrival, the Airport Baggage Delivery Service (Airport to City / City to Airport) have you covered. Book now and enjoy up to a 10% discount#. Let us handle the logistics, so you can enjoy a truly effortless journey.
Enjoy Hassle-Free Travel
Convenient at-Door Delivery
Timely, Worry-Free Baggage Arrival
How to Book
Airport to City Baggage Delivery Service
1. Complete an online reservation for baggage collection via SF Express Service Website.
2. Proceed to the “Baggage Storage and Delivery” counter on level 5 of Terminal 1 at Hong Kong International Airport and drop off the baggage prior to the order cut-off time.
3. SF Express arranges at-door delivery to your designated locations in Hong Kong.
4. Enjoy a hands-free travel experience from the airport to your doorstep.
City to Airport Baggage Delivery Service
1. Complete an online reservation for baggage collection via SF Express Service Website
2. SF Express arranges at-door baggage collection from your home, hotel or office in Hong Kong.
3. Enjoy a hands-free travel experience from your doorstep to the airport.
4. Retrieve your baggage at "Baggage Storage and Delivery” counter on level 5, Terminal 1 at Hong Kong International Airport.
Baggage Storage and Delivery Services Counter
Location: Hong Kong International Airport, Arrival Hall A, Arrival Level (L5) (Non-restricted area)
Opening Hours: 05:30-01:30
FAQ
Q: What areas are covered by the door-to-door service?
A: The service covers the whole of Hong Kong (excluding Lantau Island (except Tung Chung), Ma Wan, Discovery Bay, outlying islands and restricted areas).
Q. How can I make an appointment for this service?
A: You can make an appointment on the SF Express Service Website.
Q. What are the daily order cut-off time for Airport to City Baggage Delivery Service ?
A:
| Cut-off time | The Latest Delivery Time |
|---|---|
| 07:30 | 14:00 |
| 11:00 | 17:30 |
| 15:30 | 22:00 |
Customers need to drop off the baggage prior to the Order Cut-off Time. If late to the counter after 3:30pm, baggage will be delivered the next day at 07:30am, and an additional storage fee will be charged.^.
^Storage fee: HK$14 per hour or HK$165 per day for each piece of baggage, whichever is less.
Q. What are the daily baggage pickup for City to Airport Baggage Delivery Service?
A: SFHK will arrange door-to-door baggage collection after completing the online reservation.
| Baggage Pickup Time | The Latest Delivery Time | Free Storage Till |
|---|---|---|
| 09:00-11:00 | 16:00 | 18:00 |
| 11:01-15:00 | 20:00 | 22:00 |
| 15:01-17:00 | 22:00 | 00:00 |
| 17:01-21:00 | Next day 06:30 | Next day 08:30 |
If customers do not reclaim the baggage within the free storage hours, there will be additional storage fees^.
^Storage fee: HK$14 per hour or HK$165 per day for each piece of baggage, whichever is less.
Q: How do I track my baggage?
A: You can track your baggage using the tracking number provided at the time of drop-off via the SF Express website or mobile app.
To contact SF Express Customer Service, please refer to contact details below:
- Hotline:(852) 2929 2929 - 6 (Hong Kong)
- WhatsApp (852) 5232 3333
- Facebook Messenger: sfexpresshk
- WeChat: SF_Express-HK.
#Discount rates are subject to availability, the price and offer details may be changed from time to time without prior notice.
Disclaimer
This service is provided by a third-party service provider, S.F. Express (Hong Kong) Limited. Hong Kong Express Airways Limited (HKE) is not the service provider or the agent of the service provider. HKE makes no representation, warranty, or undertaking as to the quality and availability of the service and will not accept any responsibility or liability for the services provided by the service provider. Under no circumstances will HKE be responsible or liable for the acts, omissions, or services of the service provider.