HK Express Announces New Fare Categories
Four Fare Categories to Meet Customers’ Travel Needs
HK Express Airways (HK Express) has expanded our fare categories from two to four tiers enabling customers to make flexible choices according to their travel needs and reduce unnecessary expenses. Through our Asia-wide network of destinations, HK Express is committed to providing travellers with affordable fares so they can “Gotta Go” anywhere. The new “Ultra Lite”, “Lite”, “Essential” and “Max” fare options, which offers a variety of affordable fares, higher allowances for checked baggage and standard seat bookings, are designed to meet the needs of those who want to travel light or be well-prepared for the journey. Our brand new ticket booking interface clearly lists out the features stipulated in each fare category. For a more hassle-free and gratifying journey, customers can opt for various ancillary services according to their itinerary and budget, such as additional checked baggage allowance, pre-selecting preferred seats and pre-order meals, etc. Customers who booked their ticket on or before 7 May 2024 can still enjoy baggage allowance of up to one small personal item and one cabin baggage with a maximum weight of 7kg, under the previous policy * .
*Should follow size requirements as stated.
See below for the new fare categories:
| Item | Ultra Lite | Lite | Essential | Max |
|---|---|---|---|---|
| Carry On Baggage | 1 piece of small personal item with a maximum weight of 7kg | 1 piece of small personal item and 1 piece of cabin baggage with a maximum weight of 7kg in total | 1 piece of small personal item with a maximum weight of 7kg | Select “Ultra Lite” with 1 piece of Small Personal item with a maximum weight of 7kg. |
| Checked Baggage | Additional purchase required | Additional purchase required | 1 piece of 20kg checked baggage | 1 piece of 32kg checked baggage |
| Seat Selection | Additional purchase required | Additional purchase required | Additional purchase required | Can select “Standard Seats” |
| Flight Changes | Changes to the date/time can be made up to 48 hours prior to departure. Each change will incur a fee of HK$580; Fare/tax difference may apply. | Changes to the date/time can be made up to 48 hours prior to departure. Each change will incur a fee of HK$580; Fare/tax difference may apply. | Changes to the date/time can be made up to 48 hours prior to departure. Each change will incur a fee of HK$580; Fare/tax difference may apply. | Changes to the date/time can be made up to 48 hours prior to departure. Each change will incur a fee of HK$580; Fare/tax difference may apply. |
| Examples | Recommended Fare Options |
|---|---|
| Sharon often travels to Hanoi to visit her family. She only needs to take a small bag with her as she has all the amenities at her place. | Select “Ultra Lite” with 1 piece of Small Personal item with a maximum weight of 7kg. |
| Albert travels to Beijing a few days per month for business meetings and does not need many clothes, so he takes only a briefcase and a cabin baggage on board. | Select “Lite” with 1 piece of small personal item and 1 piece of cabin baggage with a maximum weight of 7kg in total. |
| Amy and her best friends will travel to Bangkok. They plan to buy some new clothes and souvenirs for their trip back to Hong Kong. | Select “Essential” with 1 item of small personal item with a maximum weight of 7kg, and 1 piece of 20kg checked baggage. |
| Kevin and his wife are looking forward to their upcoming trip to Tokyo. On their itinerary, they have scheduled to hit the fashion hotspot of Harajuku for some serious shopping. | Select “Max” with 1 piece of small personal item and 1 piece of cabin baggage with a maximum weight of 7kg in total, and 1 piece of 32 kg checked baggage. |
| Davis is planning a ski trip to Seoul to take advantage of the winter slopes. He has been busy packing all the necessary gear, including an extra-long ski board of over 1.5 metres in length. | Select “Max” plus 1 “Special Baggage” |
HK Express flies to multiple short-haul destinations in Asia in less than 5 hours. We understand that each journey is different and customers have varying needs. Our variety of flexible fare options allows customers who prefer travelling light to enjoy more affordable fares, and, if needed, purchase extra allowances for checked baggage and select add-on services.
For more information, please visit the official website of HK Express at https://www.hkexpress.com/en-hk/plan/our-fares/fare-categories/, mobile apps and WeChat apps.
