Important Travel Notice
Special ticketing arrangements for flights to and from Bangkok and Chiang Mai, Thailand (application deadline extended)
Updated on 29 March 2025, at 15:00 Hong Kong Time
HK Express has announced special arrangements, in light of the recent earthquake affecting certain regions in Myanmar and Thailand. Passengers who booked tickets on or before 28 March 2025 and travelling to and from Bangkok or Chiang Mai during 28 - 29 March 2025 can rebook without additional charges or have the option to request for full refund for the unused sectors. We will waive the rebooking fees and fare differences. Rebooking is subject to seat availability. Rebooking or applying for a refund must be made by 1 April 2025 or before your scheduled flight.
Passengers wishing to change their flight can fill out this form or contact us via the methods below: https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
Passengers wishing to apply for a refund can fill out this form or contact us via the methods below: https://hkexpress-erefund.tpapac.io/en-US/erefund
If you need any assistance, please visit https://www.hkexpress.com/en-hk/need-help/customer-care/ to get in touch with our customer connect team during office hours (Hong Kong Time: 08:00 - 20:00). Due to the high volume of enquiries at present, our customer contact team will respond as promptly as possible during these hours.
HK Express continues to monitor the situation closely, we advise passengers to check their flight status: https://mybooking.hkexpress.com/en-HK/flight-status before heading to the airport. If you are continuing your journey, we also encourage you to arrive at the airport at least three hours before the flight departure time to ensure ample time for check-in procedures.
#Beware of Fraud Email, SMS and Website Impersonating HK Express
We have recently noticed that there is fraud email impersonating our company using the domain of survey@hk-express.com. We have reported this case to the relevant regulatory authorities for further investigation.
If you receive any suspicious messages, do not click on any links and do not provide your personal information.
Please be cautious of fraud SMS, websites, push notifications, emails, or other forms of communication to avoid being scammed for personal and/or credit card information.
If you have any questions, please contact our company through any of the following official channels:
- HK Express official website: www.hkexpress.com
- HK Express Facebook page: https://facebook.com/HKExpress
- HK Express Customer Care Team contact: https://www.hkexpress.com/en/Need-help/Customer-Care
Important travel information for passengers traveling to the Philippines
All passengers (except specified individuals) must complete the eTravel registration on the designated website, https://etravel.gov.ph, at least 72 hours before arriving in the Philippines to meet local entry requirements. For more details, please refer to the official website.
Important Travel Notice for Passengers Traveling from / Transiting at Hong Kong International Airport
Passengers are kindly advised to arrive at their boarding gate at Hong Kong International Airport 45 minutes prior to the scheduled departure time, considering the time required for security procedures and gate distances. Please note that certain gates may require passengers to take an automatic people mover or shuttle bus in order to reach them, which may take 30 minutes or more. Passengers who miss the boarding time will be denied boarding. Thank you for your cooperation.
Important Notice for Passengers Departing from Airports with Security Screening Exemption
In accordance with the Hong Kong Aviation Security Legislation, all passengers must undergo security screening at the departure airport for flights to Hong Kong. Passengers who have not completed the security screening will not be allowed to board.
Important information for British National (Overseas) passport holders
Updated on 30 January 2021 – 22:30 HKT
The Government of the Hong Kong Special Administrative Region (HKSAR) has announced that with effect from 31 January 2021, British National (Overseas) passports will no longer be regarded as valid travel documents or proof of identity.
Passengers travelling to/from Hong Kong are asked to note the following:
- BN(O) passport cannot be used for immigration clearance in Hong Kong. The Hong Kong residents concerned may continue to use their HKSAR Passports or Hong Kong Permanent Identity Cards for entering or departing Hong Kong;
- BN(O) passport cannot be used as any form of proof of identity in Hong Kong. The Hong Kong residents concerned may continue to use their Hong Kong Permanent Identity Cards as proof of identity;
- When passengers board flights for Hong Kong, airlines concerned must require Hong Kong residents concerned to present their HKSAR Passports or Hong Kong Permanent Identity Cards as proof;
Hong Kong permanent residents who are not of Chinese nationality and do not hold other valid travel documents may apply to the Immigration Department for Document of Identity for Visa Purposes for international travel.
Acceptance on Alcohol-based Disinfectant and Sanitizer Products
Updated on 19 Feb 2020
Alcohol-based disinfectant and sanitiser products (including hand sanitiser gel, alcohol wipes and medical alcohol) can be accepted in carry-on baggage if they meet the following requirements:
- Do not exceed max. volume of 100ml for each item
- All liquids, aerosols, and gels should be carried in one resealable, transparent plastic bag
- Each Guest can carry no more than 1L in capacity (There is no limitation on alcohol by volume (% of alcohol concentration)
Items exceeding the above stated volume should be packed into your checked baggage if they meet the following requirements:
- Total net quantity must not exceed 2kg or 2L per Guest
- Net quantity of each single article must not exceed 0.5kg or 0.5L
- Must be protected with a cap or other suitable means to prevent inadvertent release of the content
Please note that bleach products, including diluted household bleach are prohibited and cannot be accepted to board our aircrafts.
We strongly encourage Guests to practise hygienic measures and prevention control, you may find guidelines from the Hong Kong Department of Health here.
As with the prevention of all communicable diseases, we also recommend that Guests:
- Carry alcohol-based handrub
- Observe good personal hygiene
- If you choose to wear a surgical masks, prepare an adequate number for wearing onboard