HK Express has announced special arrangements, in light of the recent earthquake affecting certain regions in Myanmar and Thailand. Passengers who booked tickets on or before 28 March 2025 and travelling to and from Bangkok or Chiang Mai during 28 - 29 March 2025 can rebook without additional charges or have the option to request for full refund for the unused sectors. We will waive the rebooking fees and fare differences. Rebooking is subject to seat availability. Rebooking or applying for a refund must be made by 1 April 2025 or before your scheduled flight.
Passengers wishing to change their flight can fill out this form or contact us via the methods below: https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
Passengers wishing to apply for a refund can fill out this form or contact us via the methods below: https://hkexpress-erefund.tpapac.io/en-US/erefund
If you need any assistance, please visit https://www.hkexpress.com/en-hk/need-help/customer-care/ to get in touch with our customer connect team during office hours (Hong Kong Time: 08:00 - 20:00). Due to the high volume of enquiries at present, our customer contact team will respond as promptly as possible during these hours.
HK Express continues to monitor the situation closely, we advise passengers to check their flight status: https://mybooking.hkexpress.com/en-HK/flight-status before heading to the airport. If you are continuing your journey, we also encourage you to arrive at the airport at least three hours before the flight departure time to ensure ample time for check-in procedures.
Updated on 11 March 2025 – 10:00 HKT
All passengers must comply with the MOLIT regulations regarding carry-on baggage and checked baggage (including procedures and requirements for carrying power banks or spare batteries). For more information, please refer to the guideline and the latest information on official website.
We have recently noticed that there is fraud email impersonating our company using the domain of survey@hk-express.com. We have reported this case to the relevant regulatory authorities for further investigation.
If you receive any suspicious messages, do not click on any links and do not provide your personal information.
Please be cautious of fraud SMS, websites, push notifications, emails, or other forms of communication to avoid being scammed for personal and/or credit card information.
If you have any questions, please contact our company through any of the following official channels:
All passengers (except specified individuals) must complete the eTravel registration on the designated website, https://etravel.gov.ph, at least 72 hours before arriving in the Philippines to meet local entry requirements. For more details, please refer to the official website.
Passengers are kindly advised to arrive at their boarding gate at Hong Kong International Airport 45 minutes prior to the scheduled departure time, considering the time required for security procedures and gate distances. Please note that certain gates may require passengers to take an automatic people mover or shuttle bus in order to reach them, which may take 30 minutes or more. Passengers who miss the boarding time will be denied boarding. Thank you for your cooperation.
In accordance with the Hong Kong Aviation Security Legislation, all passengers must undergo security screening at the departure airport for flights to Hong Kong. Passengers who have not completed the security screening will not be allowed to board.
Updated on 30 January 2021 – 22:30 HKT
The Government of the Hong Kong Special Administrative Region (HKSAR) has announced that with effect from 31 January 2021, British National (Overseas) passports will no longer be regarded as valid travel documents or proof of identity.
Passengers travelling to/from Hong Kong are asked to note the following:
Hong Kong permanent residents who are not of Chinese nationality and do not hold other valid travel documents may apply to the Immigration Department for Document of Identity for Visa Purposes for international travel.
Updated on 19 Feb 2020
Alcohol-based disinfectant and sanitiser products (including hand sanitiser gel, alcohol wipes and medical alcohol) can be accepted in carry-on baggage if they meet the following requirements:
Items exceeding the above stated volume should be packed into your checked baggage if they meet the following requirements:
Please note that bleach products, including diluted household bleach are prohibited and cannot be accepted to board our aircrafts.
We strongly encourage Guests to practise hygienic measures and prevention control, you may find guidelines from the Hong Kong Department of Health here.
As with the prevention of all communicable diseases, we also recommend that Guests: