Thank you for your support.
Our campaign featuring departures from Japan has now concluded.
Frequently Asked Questions
- What is the travel period of the free tickets with departure from Japan?
Travel period of the free tickets is from 30 June, 2023 to 30 March, 2024. Travellers need to complete the travel by 30 March 2024.
- Which routes can I choose for the free tickets?
You can choose the round-trip ticket origins from either Tokyo (Narita), Tokyo (Haneda), Osaka (Kansai), Fukuoka, Nagoya, Takamatsu, Kagoshima, or Okinawa to Hong Kong SAR.
- Can I change the origin or destination of the free tickets?
Changes to the origin or destination of the free tickets are not permitted.
- Can I choose a different origin for the outbound flight and the destination of the inbound flight?
No, for both inbound and outbound flights, the origin and destination must be the same.
- Can I change the passenger’s name?
When booking a ticket, travellers must provide their names as they appear on the valid travel document and ensure the provided name is accurate and aligned with their passport.
- Can I change the date / time of my flights?
Change to the date/ time of free tickets is subject to a rebooking fee of JPY 9,900 per person per segment, and fare difference (including tax and surcharges) might apply. Rebooking shall be made via "Manage My Booking" on HK Express' website (https://booking.hkexpress.com/en-us/manage/login).
- Can I book tickets for my companion(s) during the Ticket Giveaway Campaign?
The Ticket Giveaway Campaign is only applicable to individual adult (12 years old or above) ticket bookings. If you have travel companion(s), please book their tickets separately. As ticket and seat bookings are first-come, first-served, we cannot guarantee that the winner and their companions can book on the same flight or adjacent seats. If the only companion is a child (2-11 years old), you can book the child ticket yourself and contact our Customer Connect team to make a remark that you will be traveling together. If the only companion is an infant (under two years old who does not occupy a seat), please get in touch with the Customer Connect team to book the infant ticket. If you book the child or infant ticket through the HK Express website or app, and the birth year is not available, please select the closest year first and then contact the Customer Connect team to change it to the correct year for free after the booking is made. Please ensure that the age of children or infants still qualifies on the travel date.
- Can I sit with my companion(s)?
Seat selection is optional. If you do not choose your seat in advance, one will be assigned to you upon check-in. If you would like to guarantee a specific seat, we encourage you to do so during booking, and the related fee will be charged according to the choice of seat option.
- How can I confirm my booking on free Ticket is successful?
Once you have received a booking confirmation email to your provided email address, your booking is deemed successful.
- Are the free tickets transferable or exchangeable for cash?
The free tickets are neither transferable nor exchangeable for cash.
- Are taxes, surcharges and any other fees included in the free tickets?
According to the Terms & Conditions, the passenger shall pay all taxes, surcharges, and any other fees applicable to the tickets.
- Can I cancel my flight after receiving booking confirmation? Will I receive a refund?
The free tickets won from the Campaign are not refundable, reroutable, or transferable. If your departure flight originates from Hong Kong, the Hong Kong International Airport Departure Tax, Passenger Security Charge, and the Airport Construction Fee may be refunded upon request. Departure taxes will be refunded subject to local regulations. All applications are subject to approval, with a processing time of approximately six to eight weeks from the date of the request.
- Can I purchase additional baggage allowance, inflight meals, U-First or seat selections after receiving the booking confirmation?
If you wish to purchase or amend related additional services for your booking, please go to the Manage My Booking page, enter your PNR and passenger name, and complete the purchase by making the payment.
- Can I rebook if I miss the flight stated on my booking?
If you miss the flights you booked from the Campaign, you are deemed to have given up the winning tickets, and rebooking is not allowed.
- Why there are tickets available for purchase on your website but not available for booking in this campaign website?
The campaign is based on a first-come, first-served mechanism. Tickets are on a bookable basis under the designated fare subclass: F Class from the Fun Fare category, and are subject to embargo periods and seat availability. Tickets are limited and based on the system record. There are variations to the number of seats for the designated fare subclass that are allocated to a particular flight, and it could be fully booked although seats may still be available in other fare subclasses in the same cabin class of travel.
- What is the purpose of organising the “World of Winner” Ticket Giveaway Campaign?
To welcome visitors from around the world to Hong Kong, this Campaign will distribute free tickets to tourists and persons ordinarily residing in Hong Kong, giving them a chance to explore Hong Kong’s vibrant cityscapes and the joy of travel.
- Who is the organiser of the “World of Winner” campaign?
Hong Kong International Airport (HKIA) is sponsoring the air tickets in this Campaign for tourists worldwide and persons ordinarily residing in Hong Kong, while HK Express will be giving away the air tickets on a first-come-first-served basis. - What are the details of this Ticket Giveaway?
The HKIA will give away 500,000 air tickets to worldwide tourists through a series of promotions organised by designated airlines. The first-come-first-served Ticket Giveaway Campaign, hosted by HK Express will distribute 14,900 FUN Fare category air tickets (excluding taxes, surcharges, and other related fees) to persons ordinarily residing in Japan. Participants can fly from 8 destinations in Japan to Hong Kong.
- What kind of information do I need to submit to participate in the Campaign?
1) Full name as it appears on your passport (for the issuance of air tickets)
2) Date of birth as it appears on your passport
3) Contact email address and mobile number
- How do I participate in the Campaign?
Participants should select the preferred destination and travel period using the search engine on this campaign site. After choosing flights, you should enter accurate personal information and select any desired ancillary products. Lastly, you need to confirm booking details and make the payment. Upon receiving the booking confirmation email, you will become a part of the "World of Winners" and be entitled to a free ticket.
- Is there any age limited for participating in this Campaign?
Participants must be at least 12 years old to join the Campaign.
- How many free tickets can each participant win?
Each participant is entitled to get one complimentary round-trip ticket during the entire Ticket Giveaway Campaign.
- Can I choose the origin or destination of the air tickets?
The destination of the outbound flight and the origin of the inbound flight must be Hong Kong for this campaign.
- Will my personal details provided for the campaign be kept secure? Will they be transferred for other purposes?
All personal data collected by HK Express during booking will be used only for purposes related to the Ticket Giveaway Campaign and will comply with the Personal Data (Privacy) Ordinance of Hong Kong and any applicable data privacy laws. Certain personal data collected during registration may be disclosed or transferred to the HKIA for auditing purpose. For the company's privacy policy, please refer to: https://www.hkexpress.com/en-hk/need-help/privacy-policy/.
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