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HK Express Flights Status Update

Super Typhoon Mangkhut

Hong Kong, 15 Thg9, 2018

Guest and crew safety is paramount importance to HK Express. Since Super Typhoon Mangkhut is expected to hit Hong Kong bringing adverse weather condition in the next few days, HK Express confirms that there are severe flight disruptions on 15 and 16 September, and flights on 17 September are expected to be affected due to the possible impact caused by Mangkhut. Further update will be made as soon as possible.

Flight Status on 15 and 16 September

15 September

  • Flights deferred to 17 September: UO674, UO823, UO559, UO752, UO553, UO547, UO193, UO639, UO183, UO764, UO647, UO754, UO627, UO591

16 September

  • Flights remains unchanged: UO676
  • Flights deferred to 17 September: UO43, UO227, UO1516, UO1517, UO603, UO623, UO625, UO697
  • Flights cancelled: The rest of the flights

* For further flight details, please visit the Important Travel Notice page on HK Express’ official website.

An immediate notification about the flight status to all affected guests is being made via email and SMS. Guests who are booked on flights between 15 and 17 September can select either one of the following three options:

Option 1*: Change of travel schedule departing within 30 days from the original departure schedule

  • No change fee applies
  • Fare difference will be waived

Option 2*: Change to a new route of HK Express network departing within 30 days from the original departure schedule

  • No change fee applies
  • Fare difference applies

Option 3: Full fare refund

* For Cancelled Flights to / from Osaka-Kansai: Guests who choose either option 1 or 2 can depart within two months of the original departure date and are exempted from fare difference.

One-time change without change fee is applicable to option 1 and 2. The above change is subject to seats availability and must be made before the original departure date. For the change arrangement or any enquiry, guests are advised to reach us via live chat on our ‘Contact Us’ page, or contact our Call Centre at (852) 3902 0288 or via email guest.relations@hkexpress.com.

HK Express will continue to monitor the situation closely and will issue further updates should there be any other changes to the flight schedule. Since weather conditions may change rapidly, guests are recommended to check the latest flight status on Hong Kong International Airport’s website www.hongkongairport.com or the HK Express’ official website www.hkexpress.com before departing for the airport.

HK Express is an IATA Operational Safety Audit (IOSA) registered airline and therefore in compliance with IOSA standards. HK Express is committed to delivering operational safety to its Guests and crews.

For reservations or information, please visit www.hkexpress.com, follow us on Facebook fan page: www.facebook.com/HKExpress, SinaWeibo: www.weibo.com/hkexpress; WeChat: HK Express; Twitter: HKExpress.jp or refer to our Instagram: @HK_Express.

About HK Express

Hong Kong’s low-cost carrier HK Express has become a leader in the Hong Kong aviation industry by concentrating on best-in-class on-time performance and safety while revolutionizing air travel throughout the Asia market. The airline also received a “7-star safety rating” – the highest ranking possible, as well as recognition from airlineratings.com, an independent, industry-respected research group, for being one of the world’s 10 safest low cost carriers. HK Express flies to 26 of the most popular destinations in Asia and has flown over 9 million guests since converting to an LCC – a major achievement that attests to the popularity of the airline. HK Express is also one of the founder airlines of the world’s first LCC alliance, U-FLY Alliance (www.uflyalliance.com), and is a partner member of reward-U (www.reward-u.com) as well as U-FLY Holidays (www.uflyholidays.com).

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