Contact Us
To provide a better experience with our new communication feature, WhatsApp number of the HK Express Customer Connect Team will change to +852 3951 7229 from 8:00 am on July 4, 2023 and the existing number will be suspended from the day onward. The new WhatsApp service will provide various options to help speed up the response to customer inquiries.
Do you have a question or comment for us? We always enjoy hearing from our customers and there are several ways that you can reach us. Don’t forget to check our FAQ section where many general questions can be answered. For updated information throughout the year be sure to sign up to our newsletter delivered direct to your in-box.
All HK Express fares are non-refundable. However in certain cases, you may be eligible for a refund. eligible, or to submit a refund request, please click here.
Customer Connect
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Contact us via WhatsApp -
Contact us via Wechat - Service Request Form
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Mon - Sun: 08:00 - 20:00
Other Contacts
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hke.groupdesk@hkexpress.com - Mon - Sat: 09:00 - 19:00
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(86) 02968791368 - Mon - Sun: 09:00 - 17:30
- Unit 1301, Floor 13, Tower A, Lenovo Houhai Center, No.3288 Houhaibin Road, Nanshan District, Shenzhen (no walk-in ticketing office)
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(66) 2430 4530 -
Mon – Sun: 08:00 – 16:30 (Thailand Time)
- (886) 2 5592 7594
- Mon – Sun: 09:00 - 17:30
- (81) 3 4487 0264
- Mon – Sun: 10:00 – 18:30 (Japan Time)
- (82) 2 3703 7642
- Mon – Sun: 10:00 – 18:30 (Korea Time)
- (1)-833-569-2316 (Toll-Free within US)
- Mon - Sun: 08:00 - 20:00