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HK Express Statement in Response to Media Enquiry

Hong Kong, 04 Oct, 2017

In response to media enquiry about cancellation of five flights on 3 and 4 of October 2017, HK Express clarified that the flights in question were unrelated to the 18 flights which the airline announced their cancellations before the “Golden Week” holidays.

Two of the five flights (flight no: UO624, UO625) were cancelled in early August and HK Express has made appropriate arrangements for the small number of affected passengers. For the other three flights (flight no: UO2546, UO5568, UO2547), the airline has informed the Airport Authority Hong Kong but eventually no tickets of those flights were sold hence there were no guests affected.

Flight Number Departure Time Itinerary
UO624 11:50 Hong Kong to Haneda (Cancelled in early August)
UO625 06:35 (Japan Time) Haneda to Hong Kong (Cancelled in early August)
UO2546 09:30 Hong Kong to Zhangjiajie (No tickets sold)
UO2547 18:00 Zhangjiajie to Hong Kong (No tickets sold)
UO5568 10:50 Hong Kong to Dan Nang (No tickets sold)

HK Express is an IATA Operational Safety Audit (IOSA) registered airline and therefore in compliance with IOSA standards. HK Express is committed to delivering operational safety to its Guests and crews.

For reservations or information, please visit www.hkexpress.com, follow us on Facebook fan page: www.facebook.com/HKExpress, SinaWeibo: www.weibo.com/hkexpress; WeChat: HK Express; Twitter: HKExpress.jp or refer to our Instagram: @HK_Express.

About HK Express

Independent flight statistic monitoring website flightstats.com has recognized HK Express for its top On-Time Performance (OTP) rate. The airline has become a leader in the Hong Kong aviation industry by concentrating on best-in-class on-time performance and safety while revolutionizing air travel throughout the Asia market. The airline also received a “7-star safety rating” – the highest ranking possible, as well as recognition from airlineratings.com, an independent, industry-respected research group, for being one of the world’s 10 safest low cost carriers. HK Express flies to 28 of the most popular destinations in Asia. It is expected to launch the routes of Zhangjiajie in China (18 October 2017). With its fast-growing fleet and enticing number of destinations, HK Express has flown over 9 million guests since converting to an LCC – a major achievement that attests to the popularity of the airline. HK Express is also one of the founder airlines of the world’s first LCC alliance, U-FLY Alliance (www.uflyalliance.com), and is a partner member of reward-U (www.reward-u.com) as well as U-FLY Holidays (www.uflyholidays.com). 

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