HK Express Flights Travelling Between Hong Kong and Japan

Severe Typhoon Trami Advisory

Hong Kong, 28 Sep, 2018

As powerful Typhoon Trami is approaching Japan’s mainland posing potential threats impacts, HK Express announced that some flights between Hong Kong and Japan will be affected between 30 September and 1 October 2018.

Flights Cancelled:

Flight No	From	To	Original Departure Date	Original Departure Time
UO546	Hong Kong	Kagoshima	30/9/2018	07:30
UO547	Kagoshima	Hong Kong	30/9/2018	12:25
UO622	Hong Kong	Tokyo-Haneda	30/9/2018	18:05
UO623	Tokyo-Haneda	Hong Kong	1/10/2018	01:00
UO898	Hong Kong	Osaka-Kansai	30/9/2018	11:20
UO899	Osaka-Kansai	Hong Kong	30/9/2018	18:00
UO850	Hong Kong	Osaka-Kansai	30/9/2018	07:05
UO851	Osaka-Kansai	Hong Kong	30/9/2018	13:55
UO686	Hong Kong	Osaka-Kansai	30/9/2018	09:05
UO687	Osaka-Kansai	Hong Kong	30/9/2018	14:55

Flights Deferred

* Flights deferred from 30 September to 1 October: UO1516, UO1517, UO514, UO515, UO590, UO591, UO638, UO639, UO688, UO689, UO620, UO621

An immediate notification about the flight cancellation is being made via email and SMS with the below options to the affected guests for their consideration:

Option 1: Change the travel schedule to the same destination, departing within 7 days of original departure date
- No change fee applies
- Fare difference will be waived

Option 2: Change to a new destination of HK Express network, departing within 7 days of original departure date
- No change fee applies
- Fare difference applies

Option 3: Full refund on either the affected flight sector of the whole booking
- Only applicable for guests booked on cancelled flights
- To submit a refund request, please go to https://securesettlement.net/hkexpress/e-refund/en

One-time change without change fee is applicable to option 1 and 2. The above change is subject to seats availability. For the change arrangement or any enquiry, guests are advised to reach us via live chat on our ‘Contact Us’ page, or contact our Call Centre at (852) 3902 0288 or via email guest.relations@hkexpress.com.

Due to adverse weather conditions, further changes are also expected for flights between Hong Kong and Japan. Guests are advised to check the latest flight status on Hong Kong International Airport’s website www.hongkongairport.com or the HK Express’ official website www.hkexpress.com for more updates.

HK Express is an IATA Operational Safety Audit (IOSA) registered airline and therefore in compliance with IOSA standards. HK Express is committed to delivering operational safety to its Guests and crews.

For reservations or information, please visit www.hkexpress.com, follow us on Facebook fan page: www.facebook.com/HKExpress, SinaWeibo: www.weibo.com/hkexpress; WeChat: HK Express; Twitter: HKExpress.jp or refer to our Instagram: @HK_Express.

About HK Express

Hong Kong’s low-cost carrier HK Express has become a leader in the Hong Kong aviation industry by concentrating on best-in-class on-time performance and safety while revolutionizing air travel throughout the Asia market. The airline also received a “7-star safety rating” – the highest ranking possible, as well as recognition from airlineratings.com, an independent, industry-respected research group, for being one of the world’s 10 safest low cost carriers. HK Express flies to 26 of the most popular destinations in Asia and has flown over 9 million guests since converting to an LCC – a major achievement that attests to the popularity of the airline. HK Express is also one of the founder airlines of the world’s first LCC alliance, U-FLY Alliance (www.uflyalliance.com), and is a partner member of reward-U (www.reward-u.com) as well as U-FLY Holidays (www.uflyholidays.com).

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