HK Express Flights Disruption Travel Advisory (13 August 2019 Update)

Airport operations at Hong Kong International Airport have been disrupted due to the ongoing public assembly. As a result, some HK Express flights on 13 and 14 August 2019 are cancelled.

Cancelled flights:

An immediate notification about the flight status is being made via registered emails and SMS.  Guests who are booked on the affected flights can select one of the following options:

• Option 1: Change the travel schedule to the same destination, departing within 7 days (for Ningbo flights) or 14 days (for other flights) of original departure date
  • No change fee applies
  • Fare difference will be waived

• Option 2: Change to a new destination of HK Express network, departing within 7 days (for Ningbo flights) or 14 days (for other flights) of original departure date
  • No change fee applies
  • Fare difference applies

• Option 3: Full refund (applicable to flight cancellations only)

One-time change without change fee is applicable to the above options. The above change is subject to seats availability. For the change arrangement or any enquiry, guests are advised to reach us via live chat on our ‘Contact Us’ page, dial the dedicated hotline at (852) 3902 0299 or via email guest.relations@hkexpress.com.

HK Express will continue communicating with the airport authorities. We will monitor the situation closely and will issue further updates should there be any other change to the flight schedule. Guests are recommended to check the latest flight status on Hong Kong International Airport’s website www.hongkongairport.com or the HK Express’ official website www.hkexpress.com before heading to the airport.