HK Express Flights Disruption Travel Advisory
Hong Kong, 12 Aug, 2019
Airport operations at Hong Kong International Airport have been disrupted due to the public assembly today. As a result, some HK Express flights between 12 and 13 August 2019 are cancelled.
Cancelled flights:
| Flight No. | Origin | Destination | Original Departure Date & Time |
|---|---|---|---|
| UO702 | Hong Kong | Bangkok | 12 August 2019 / 18:10 |
| UO703 | Bangkok | Hong Kong | 12 August 2019 / 21:35 |
| UO763 | Hong Kong | Phuket | 12 August 2019 / 20:00 |
| UO764 | Phuket | Hong Kong | 12 August 2019 / 23:45 |
| UO622 | Hong Kong | Tokyo-Haneda | 12 August 2019 / 18:05 |
| UO623 | Tokyo-Haneda | Hong Kong | 13 August 2019 / 01:00 |
| UO624 | Hong Kong | Tokyo-Haneda | 12 August 2019 / 23:40 |
| UO625 | Tokyo-Haneda | Hong Kong | 13 August 2019 / 06:35 |
| UO226 | Hong Kong | Ningbo | 12 August 2019 / 19:35 |
| UO676 | Hong Kong | Jeju | 13 August 2019 / 02:15 |
| UO 697 | Jeju | Hong Kong | 13 August 2019 / 07:50 |
An immediate notification about the flight status is being made to the affected guests via registered email and SMS with the below options for their consideration:
- Option 1: Change the travel schedule to the same destination, departing within 14 days of original departure date
- No change fee applies
- Fare difference will be waived
- Option 2: Change to a new destination of HK Express network, departing within 14 days of original departure date
- No change fee applies
- Fare difference applies
- Option 3: Full refund (applicable to flight cancellations only)
One-time change without change fee is applicable to the above options 1 & 2. The above change is subject to seats availability. For the change arrangement or any enquiry, guests are advised to reach us via live chat on our ‘Contact Us’ page, contact our Call Centre at (852) 3902 0288 or via email guest.relations@hkexpress.com.
In the meantime, HK Express’ in-town check-in counter at both Hong Kong and Kowloon Station have been temporarily closed. HK Express will continue communicating with the airport authorities. We will monitor the situation closely and will issue further updates should there be any other change to the flight schedule. Guests are recommended to check the latest flight status on Hong Kong International Airport’s website www.hongkongairport.com or the HK Express’ official website www.hkexpress.com before heading to the airport.