Skip to main content
  1. Home
  2. News
  3. HK Express Enhances Multi-channels Customer Care

HK Express Enhances Multi-channels Customer Care

by Adding WhatsApp Business Account to Foster Communications with Its Customers

Hong Kong, 18 Jan, 2021

HK Express, Hong Kong’s only low-cost carrier, recently added its official WhatsApp Business account, as an additional solution on top of its existing communications channels which include Live Chat, WeChat and email, offering more convenient options for its customers.

As part of HK Express’ commitment to enhance the customer care experience, the new chat service offers its customers seamless, borderless access to the airline’s live support team via the WhatsApp number (+852) 3951 7229. From booking inquiries to frequently asked questions, and general customer service requests, passengers from anywhere in the world can submit requests and questions via this Whatsapp channel.

Accessible for all WhatsApp users, the service will be available in five languages – English, Cantonese, Mandarin, Korean and Japanese – and active daily from 8:00 am to 8:00 pm Hong Kong time.

For more details, please visit www.hkexpress.com/en-hk/need-help/contact-us or get in touch via WhatsApp.

HK Express is an IATA Operational Safety Audit (IOSA) registered airline and has successfully renewed the biannual IOSA certificate since 2014. HK Express is committed to delivering operational safety to its Guests and crews.

For reservations or information, please visit www.hkexpress.com, follow us on Facebook fan page: www.facebook.com/HKExpress, SinaWeibo: www.weibo.com/hkexpress; WeChat: HK Express; Twitter: HKExpress.jp or refer to our Instagram: @HK_Express.

About HK Express

Hong Kong’s low-cost carrier HK Express has become a leader in the Hong Kong aviation industry by concentrating on best-in-class on-time performance and safety while revolutionising air travel throughout the Asia market. The airline has a “7-star safety rating” – the highest ranking possible, as well as recognition from airlineratings.com, an independent, industry-respected research group, for being one of the world’s 10 safest low-cost carriers. It has also been awarded the “Caring Company Logo” by The Hong Kong Council of Social Services. A member of the Cathay Pacific Group, HK Express has flown over 18 million customers since converting to an LCC – a major achievement that attests to the popularity of the airline.

Back to Media Centre