Important information for passengers travelling to/from Hong Kong
Updated on 9 Oct 2023–00:30 HKT
Tropical Cyclone KOINU is approaching Hong Kong. Currently all flights are operating as normal. However, conditions may change rapidly. Please check your flight status here before departing to the airport.: https://www.hongkongairport.com/en/flights/departures/passenger.page .
We will continue to update the website with the latest information. To receive the latest flight updates via SMS or email, please ensure your contact details are up to date in Manage My Booking.
HK Express is waiving all ticket rebooking charges and fare difference for all flights departing on the following dates for once, so you can rearrange your plans easily.
For general passengers*
| Flights to/from | Ticket issuing period | Original travel period (HKT) | Ticket change deadline | New travel must be completed within |
|---|---|---|---|---|
| Flights to/from Hong Kong (HKG) | Tickets issued on or before 8 Oct 2023 | Departure between 8 Oct 23, 1900 and 9 Oct 2023, 1200 | Ticket must be changed by 9 Oct 2023 | 4 weeks of the original departure date |
Please contact our Customer Connect team (available from 8 a.m. to 8 p.m.) here for further assistance.
*Please note the following:
1. Ticket must be booked on a HK Express flight.
2. Subject to flight availability.
3. Rerouting is not applicable except for between Haneda International Airport and Narita International Airport, Tokyo.
4. Cancellation is not applicable.
If you booked with a third-party or travel agent, please contact them for any changes. To obtain a flight certificate, please click here.
For insurance policies which were purchased through HK Express, affected customers are required to contact Chubb Insurance Hong Kong Limited by phone at +852 3191 6638 or email at HKEtravel.hk@chubb.com for insurance related enquires.
The information provided by HK Express on this website is for reference only. As various factors may affect flight information, HK Express endeavours to keep the content accurate and up-to-date. However, no warranty or guarantee, express or implied, is given as to the accuracy of the information; everything is subject to the actual operation.