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Important Travel Notice

FAQ

FAQ

Important travel information for passengers traveling to / from Hong Kong

Updated on 13 November 2024 – 21:05 HKT

We are closely monitoring the potential impact of Typhoon Toraji on Hong Kong. While our flights are not currently impacted, this may change as the situation develops.

We advise passengers to refer to our website and social media regularly for the latest information. If there are any flight updates, we will notify impacted passengers via email and SMS. We strongly advise you to check your flight status before heading to the airport.

 

For information about what to expect in the event of a disruption, please visit FAQ (Cancellations Refunds).

 

Important travel information for passengers traveling to the Philippines

All passengers (except specified individuals) must complete the eTravel registration on the designated website, https://etravel.gov.ph, at least 72 hours before arriving in the Philippines to meet local entry requirements. For more details, please refer to the official website.

Important Travel Notice for Passengers Traveling from / Transiting at Hong Kong International Airport

Passengers are kindly advised to arrive at their boarding gate at Hong Kong International Airport 45 minutes prior to the scheduled departure time, considering the time required for security procedures and gate distances. Please note that certain gates may require passengers to take an automatic people mover or shuttle bus in order to reach them, which may take 30 minutes or more. Passengers who miss the boarding time will be denied boarding. Thank you for your cooperation.

Important Notice for Passengers Departing from Airports with Security Screening Exemption

In accordance with the Hong Kong Aviation Security Legislation, all passengers must undergo security screening at the departure airport for flights to Hong Kong. Passengers who have not completed the security screening will not be allowed to board.

Important information for British National (Overseas) passport holders

Updated on 30 January 2021 – 22:30 HKT

The Government of the Hong Kong Special Administrative Region (HKSAR) has announced that with effect from 31 January 2021, British National (Overseas) passports will no longer be regarded as valid travel documents or proof of identity. 

Passengers travelling to/from Hong Kong are asked to note the following:

  1. BN(O) passport cannot be used for immigration clearance in Hong Kong. The Hong Kong residents concerned may continue to use their HKSAR Passports or Hong Kong Permanent Identity Cards for entering or departing Hong Kong;
  2. BN(O) passport cannot be used as any form of proof of identity in Hong Kong. The Hong Kong residents concerned may continue to use their Hong Kong Permanent Identity Cards as proof of identity;
  3. When passengers board flights for Hong Kong, airlines concerned must require Hong Kong residents concerned to present their HKSAR Passports or Hong Kong Permanent Identity Cards as proof;
  4. Hong Kong permanent residents who are not of Chinese nationality and do not hold other valid travel documents may apply to the Immigration Department for Document of Identity for Visa Purposes for international travel.

Acceptance on Alcohol-based Disinfectant and Sanitizer Products

Updated on 19 Feb 2020

Alcohol-based disinfectant and sanitiser products (including hand sanitiser gel, alcohol wipes and medical alcohol) can be accepted in carry-on baggage if they meet the following requirements:

  • Do not exceed max. volume of 100ml for each item
  • All liquids, aerosols, and gels should be carried in one resealable, transparent plastic bag
  • Each Guest can carry no more than 1L in capacity (There is no limitation on alcohol by volume (% of alcohol concentration))

Items exceeding the above stated volume should be packed into your checked baggage if they meet the following requirements:

  • Total net quantity must not exceed 2kg or 2L per Guest
  • Net quantity of each single article must not exceed 0.5kg or 0.5L
  • Must be protected with a cap or other suitable means to prevent inadvertent release of the content

Please note that bleach products, including diluted household bleach are prohibited and cannot be accepted to board our aircrafts.

We strongly encourage Guests to practise hygienic measures and prevention control, you may find guidelines from the Hong Kong Department of Health here.

As with the prevention of all communicable diseases, we also recommend that Guests:

  • Carry alcohol-based handrub
  • Observe good personal hygiene
  • If you choose to wear a surgical masks, prepare an adequate number for wearing onboard